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Privacy Policy

At HELIX RE, Inc. (HELIX), we are committed to protecting the privacy of your personal information. This Privacy Policy is to let you know what information we use and collect from users of www.helix.re and other HELIX URLs and websites (collectively, the “Sites”), the HELIX software platform (“HELIX Platform”), any of our services (“Services”), and on behalf of our clients. The Sites and the HELIX Platform shall be included in the definition of Services for purposes of this Privacy Policy.

This Privacy Policy applies to Personal Information that is processed by HELIX in the course of offering and operating the Services. This Privacy Policy is incorporated by reference into the HELIX Terms of Service (“the “Terms”). By using our Sites or Services, you expressly agree to HELIX’s collection, storage, use, processing and disclosure of your information as described in this Privacy Policy.

E.U. GENERAL DATA PROTECTION REGULATION

HELIX is investing time and energy to comply with the EU GENERAL DATA PROTECTION REGULATION (“GDPR”) as set forth by the Council of the European Union and European Parliament, which becomes enforceable May 25, 2018, regarding the collection, use, transmission, processing, and retention of personal identifiable data of natural persons from European Union member countries. The GDPR is meant to strengthen the security and protection of personal data and to harmonize data protection laws throughout the EU.

What this means is that we at HELIX are committed to protecting your data in a secure and transparent manner. HELIX processes, uses, and exchanges personal data for our legitimate business purposes only in the limited uses described herein.

The HELIX Platform only requires basic personal information from our users, such as name and email address, to facilitate user management, usage monitoring and provide our Services. Such data is stored in the HELIX Platform infrastructure and may in the future be shared with limited external vendors to the extent necessary to provide HELIX’s Services. HELIX does not use personal information for any purpose outside of providing the Services as set forth in this Privacy Policy. To learn more about our obligations, and your rights under the GDPR, please visit https://eugdpr.org.

INFORMATION COLLECTED FROM OUR SITES AND SERVICES

Information You Provide: If you contact us or register to receive our newsletter, create an account with us, purchase products or services, send us an email, or share personal information with us in any other way, we collect the information you share. Depending on what information you choose to provide, this may include your name, email address or billing information. You do not always have to share this information with us, but without it, you may not be able to access certain content or features or use certain Services.

Posted: In the future we may have public areas of the site. If you post information on public areas of the Sites, the Services (or elsewhere on the Internet) that information may be collected and used by anyone, including HELIX.

Automatic Collection: In the future, we and third parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, local storage, and other technologies to automatically collect information through the Services. We may use technologies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices that allow us to record certain pieces of information whenever you visit or interact with our Sites, Services, applications, and to recognize you across devices. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly. We also use third party analytics such as Google Analytics to gather and analyze aggregated anonymous user information. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.

Information from Other Sources: We may receive information about you from other sources, including through third party services and organizations to supplement information provided by you. This information allows us to verify information that you have provided to HELIX and to enhance our ability to provide you with information about our business, products, and Services.

HOW DO WE USE THE INFORMATION WE COLLECT?

We use your information to help HELIX provide better service.

Among other things, the information we collect can enable HELIX to:

to provide the Services
fulfill your requests for Services and validate your user rights
provide access to certain areas, functionalities, and features of HELIX’s Services
contact and communicate with you
conduct research and analysis on behalf of HELIX and/or HELIX’s clients
provide anonymous reporting for internal and external clients
customize the content and potentially the advertising you see
provide you with additional information we think is of interest to you
measure interest in HELIX’s Services
research and develop new products and Services
ensure internal quality control
provide you with customer or technical support
process payment for products and services
prevent potentially prohibited or illegal activities
when we have a legitimate interest, such as direct marketing, research purposes (including marketing research), network and information security, fraud prevention and enforcement of legal claims
use information for purposes which you otherwise consent to

WHEN DO WE SHARE OR DISCLOSE YOUR INFORMATION?

HELIX will not sell or disclose your personal information to third parties for their own purposes without your consent, except as specified in this Privacy Policy. Anonymous Information. The Services may track the total number of visitors to the Services, the number of visitors to each page of the Services, browser type, IP addresses, external websites linked to and other usage statistics collected and used in aggregate form collected through the Services and we may analyze this data for trends and statistics in the aggregate but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to analyze trends, administer the Services, track users’ movement, and gather broad demographic information for aggregate use. We may freely share anonymous user information with others, such as clients, advertisers, sponsors and business partners.

Personally Identifiable Information.

In more limited circumstances, we may share personally identifiable information we have collected.

For example:

Your personal information may be transferred to any service providers who assist us in providing the Services, like technical agents, payment processing vendors, companies that help us market and advertise to you, other subcontractors, and our affiliates, agents and consultants. If you give us permission, we may share your personally identifiable information with third parties who may send you marketing and promotional information. As in any transaction, if you provide your credit card information to us for purchases, your credit card company will be provided with relevant information about us, services purchased, cost and other information necessary to process the transaction. We may disclose your personal information if permitted or required by law, or where we reasonably believe such action is necessary in order to protect or defend our interests or the interests of our employees or users or business partners, such as to protect, establish or exercise our legal rights or defend against legal claims, or when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, threats to our property, suspected fraud, or violation of HELIX’s Terms of Service. We may share personally identifiable information during due diligence or in connection with a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation.

INTERNATIONAL DATA TRANSFERS

You agree that all personal information submitted to or collected via or by HELIX may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States, the European Union, in the cloud, on our servers, on the servers of our affiliates or the servers of our service providers. Your personal information may be accessible to law enforcement or other authorities pursuant to a lawful request. We will endeavor to ensure that international transfers of personal information are supported by an adequacy mechanism (where required by law).

OPT-OUT (RIGHT TO OBJECT TO PROCESSING) COMMUNICATIONS, OPT-OUT AND ACCESS

You have the right to object to and opt out of certain uses and disclosures of your personal information. Where you have consented to HELIX’s processing of your personal information, you may withdraw that consent at any time and opt out of further processing by sending an email to privacy@helix.re. Even if you opt out, we may still collect and use non-personal information regarding your activities on our Sites and/or information from the advertisements on Third-Party websites for non-interest based advertising purposes, such as to determine the effectiveness of the advertisements.

If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. We will process your request within a reasonable time after receipt. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding HELIX and our Services and you will not be able to opt out of those communications (e.g., communications regarding updates to our Terms or this Privacy Policy).

THIRD PARTY SITES AND SERVICES

The Services may contain links to other websites and other websites may reference or link to our Site or other Services. These other domains and websites are not controlled by us, and HELIX does not endorse or make any representations about third-party websites, services or social media platforms. We encourage our users to read the privacy policies of each and every website and application with which they interact. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.

In addition, third parties may directly gather anonymous user information from users of our Sites through automated means such as cookies. For example, companies who place ads on our Sites may set their own cookies or use other automated mechanisms that gather anonymous user information. This Privacy Policy does not cover how third parties gather and use such data.

RIGHTS OF ACCESS, RECTIFICATION, ERASURE AND RESTRICTION

You may inquire as to whether HELIX is processing personal information about you, request access to personal information, and ask that we correct, amend or delete your personal information where it is inaccurate. Where otherwise permitted by applicable law, you may send an e-mail to privacy@helix.re or use any of the methods set out in this Privacy Policy to request access to, receive (port), seek rectification, or request erasure of personal information held about you by HELIX. Please include your full name, email address associated with your Account, and a detailed description of your data request. Such requests will be processed in line with local laws.

Although HELIX makes good faith efforts to provide Individuals with access to their personal information, there may be circumstances in which HELIX is unable to provide access, including but not limited to: where the information contains legal privilege, would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the Individual’s privacy in the case in question, where the request is manifestly unfounded or excessive, or where it is commercially proprietary. If HELIX determines that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, HELIX will take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal information.

DATA RETENTION

HELIX retains the personal information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

SECURITY

We take your security seriously and take reasonable steps to protect and secure your personal information from unauthorized access, use, and disclosure, including through secure sockets layer, password protection and, for certain transmissions to our Services, encryption. Although we take reasonable security measures to protect your personal information, please be aware that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, HELIX cannot guarantee or warrant the security of any information you transmit on or through the Sites or Services and you do so at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

CHILDREN’S DATA

The Services are not directed to children under 16 years of age, and HELIX does not knowingly collect personal information from children under 16 years of age. If you learn that your child has provided us with personal information without your consent, you may alert us at privacy@helix.re. If we learn that we have collected any personal information from children under 16 years old, we will promptly take steps to delete such information.

CALIFORNIA RESIDENTS

Under California Civil Code sections 1798.83-1798.84, also known as the “Shine the Light Law,” any of our users who are California residents are entitled to request and receive once a year, free of charge, a notice from us describing what categories of personal customer information we share with third parties or corporate affiliates for their direct marketing purposes. That notice will identify the categories of information shared, the third parties and affiliates with which it was shared, and their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address HELIX RE Inc., 72E 3rd Avenue San Mateo, CA 94401. In your request, please specify that you want a “California Privacy Rights Notice.” Please allow at least thirty days for a response.

CONTACT US

If you have any questions about this Privacy Policy, HELIX’s privacy practices or how to lodge a complaint with the appropriate authority, please email us at privacy@helix.re.

You can also contact us by mail at HELIX RE Inc., 72E 3rd Avenue San Mateo, CA 94401.

CHANGES TO PRIVACY POLICY

HELIX reserves the right to change this Privacy Policy at any time. If there are any material changes to this Privacy Policy, HELIX will notify you by email or as otherwise required by applicable law. We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective immediately when it is posted (or upon notice as applicable).

Effective as of June 1, 2018

Effective as of 12 February 2019

HELIX RE, Ltd. (“HELIX,” “we,” “our,” or “us”) provides this Privacy Policy to let you know how we collect, use, share, and otherwise process the information we collect from users of helixre.com and other HELIX websites that link to this policy (collectively, the “Sites”). This Privacy Policy is incorporated by reference into the HELIX Terms of Service. By using our Sites or services, you expressly agree to HELIX’s collection, storage, use, processing and disclosure of your information as described in this Privacy Policy.

INFORMATION COLLECTED FROM OUR SITES

Information You Provide: If you contact us or register to receive our newsletter, call us, create an account with us, purchase products or services, send us an email, or share personal information with us in any other way, we collect the information you share. Depending on what information you choose to provide, this includes your name, email address and other contact information, and/or billing information. You may also choose to provide us with information about others in your company. You do not always have to share this information with us, but without it, you may not be able to access certain content or features or use certain services on the Sites.

Posted: If you post information on public areas of the Sites, that information may be collected and used by anyone, including HELIX.

Automatic Collection: The Sites track certain technical information automatically such as browser type, IP addresses, device identifiers, date and time of your visit, external links used, and how you use the Sites. We may analyze this data for trends and statistics but such information will be used and disclosed only in aggregate form that does not identify you personally. Our Sites use cookies, pixel tags, local storage, and other technologies to automatically collect this information through the Sites. Our Sites incorporate third-party services that collect such information on the Sites and across unrelated websites and apps over time. Most browsers allow you to block and delete cookies. However, if you do that, the Sites may not work properly. Please see our Cookie Policy for additional information, and visit the Digital Advertising & Analytics section of this Privacy Policy to learn more about third parties’ collection and use of such information and the choices available to you.

Information from Other Sources: We may receive information about you from other sources, including through third party services and organizations to supplement information provided by you. This information allows us to verify information that you have provided to HELIX and to enhance our ability to provide you with information about our business, products, and services.

HOW DO WE USE THE INFORMATION WE COLLECT?

We use your information to operate our business and to help HELIX provide better service.

Among other things, the information we collect can enable HELIX to:

  • operate, provide and improve the Sites and the other products and services we offer
  • fulfill your requests and validate your user rights
  • provide access to certain areas, functionalities, and features of HELIX’s Sites
  • contact and communicate with you
  • conduct research and analysis on behalf of HELIX and/or our business clients
  • provide anonymous reporting for internal and external clients
  • customize the content and potentially the advertising you see
  • provide you with additional information we think is of interest to you
  • measure interest and analyze trends in HELIX’s
  • process payment for products and services
  • prevent potentially prohibited or illegal activities, to comply with law, and to maintain security
  • when we have a legitimate interest, such as direct marketing, research purposes (including marketing research), network and information security, fraud prevention and enforcement of legal claims
  • for purposes for which you provide consent

Where we intend to process your personal information for a purpose other than the purpose for which it was collected, we will provide you with information regarding the purpose for the processing, as well as other relevant information, prior to processing your personal information for the new purpose.

WHEN DO WE SHARE OR DISCLOSE YOUR INFORMATION?

Anonymous Information.

We may share information that has been anonymized or aggregated without limitation, including with clients, advertisers, sponsors and business partners.

Personal Information.

In more limited circumstances, we share the personal information we have collected.

For example:

  • Your personal information may be transferred to any service providers who assist us in providing the Sites, like technical agents, payment processing vendors, companies that help us market and advertise to you, other subcontractors, and our affiliates, agents and consultants.
  • If you give us permission, we may share your personal information with third parties who may send you marketing and promotional information.
  • As in any transaction, if you provide your credit card information to us for purchases, your credit card company will be provided with relevant information about us, services purchased, cost and other information necessary to process the transaction.
  • We may disclose your personal information if permitted or required by law, or where we reasonably believe such action is necessary in order to protect or defend our interests or the interests of our employees or users or business partners, such as to protect, establish or exercise our legal rights or defend against legal claims, or when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, threats to our property, suspected fraud, or violation of HELIX’s Terms of Service.
  • We share personal information during due diligence or in connection with a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation.
  • We also share personal information with your consent, or as otherwise disclosed at the time of data collection or sharing.

VISITORS FROM THE EEA AND SWITZERLAND

This section applies to those that use our Sites from the European Economic Area (“EEA”) or Switzerland.

HELIX processes personal information with your consent (e.g., when HELIX processes personal information to provide goods and services you request).

On other occasions, HELIX may process personal information when it needs to do this to fulfill a contract (e.g., to comply with contracts with our business partners) or where required to do this by law.

If necessary, HELIX may also process personal information when it is in HELIX’s legitimate interests to do this (e.g., for direct marketing and fraud detection purposes) and when these interests are not overridden by your data protection rights.

You agree that all personal information submitted to or collected via or by HELIX may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States, the European Union, in the cloud, on our servers, on the servers of our affiliates or the servers of our service providers. Your personal information may be accessible to law enforcement or other authorities pursuant to a lawful request. We will endeavor to ensure that international transfers of personal information are supported by an adequacy mechanism (where required by law).

You have a right to the following:

  • To request access to the personal information we hold about you;
  • To request that we rectify or erase your personal information;
  • To request that we restrict or block the processing of your personal information;
  • Under certain circumstances, a right to data portability, meaning that you can receive your personal information from us or ask us to send your personal information directly to another; and
  • Where we previously obtained your consent, to withdraw consent to processing your personal information.

To exercise these rights, contact us. See the “Contact Us” section below. Please be aware that we may be unable to afford these rights to you under certain circumstances, such as if we are legally prevented from doing so.

Additionally, you have the right to lodge a complaint against us. To do so, contact the supervisory authority in your country of residence.

CHOICES FOR EMAIL MARKETING

If you receive a promotional email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future promotional emails. We will process your request within a reasonable time after receipt. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding HELIX and our Services and you will not be able to opt out of those communications (for example, communications regarding updates to our Terms or this Privacy Policy).

DIGITAL ADVERTISING & ANALYTICS

We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on behalf of us and others on non-affiliated platforms. This activity is subject to Advertising Providers’ own privacy policies. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the Sites and other sites or apps over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.

We may also work with third parties that collect data about your use of the Sites and other sites or apps over time for non-advertising purposes subject to their privacy policies. We use third party analytics such as Google Analytics to gather and analyze aggregated anonymous user information. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Sites by going to http://tools.google.com/dlpage/gaoptout.

THIRD PARTY LINKS

The Sites may contain links to other websites. These other domains and websites are not controlled by us, and HELIX does not endorse, screen, approve or make any representations about third-party websites, services or social media platforms. We encourage our users to read the privacy policies of each and every website and application with which they interact. We are not responsible for the privacy practices or content of such other websites or applications.

DATA RETENTION

HELIX retains the personal information we receive as described in this Privacy Policy only for the period necessary to achieve the purpose of the storage, or as permitted by law. Where no specific statutory retention period applies, we will retain personal information for as long as necessary to provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. After expiration of that period, the corresponding information is routinely deleted, as long as it is no longer necessary to initiate or fulfill a contract.

SECURITY

We take reasonable steps to protect and secure your personal information from unauthorized access, use, and disclosure.

UPDATING YOUR INFORMATION

You may request to review, change, or update your information by emailing us at privacy@helix.re.

CONTACT US

If you have any questions about this Privacy Policy or HELIX’s privacy practices, please email us, in our role as data controller, at privacy@helix.re.

You can also contact us by mail at HELIX RE, Ltd., 72E 3rd Avenue San Mateo, CA 94401.

CHANGES TO PRIVACY POLICY

HELIX reserves the right to change this Privacy Policy at any time. We will post any changes to the Privacy Policy on this web page. We encourage you to visit this page to learn of any updates. If there are any material changes to this Privacy Policy, HELIX will notify you by email or as otherwise required by applicable law.